Last updated: 25 April 2025
This Privacy Policy describes how Jo Crouch Sports Massage (referred to as "we," "us," or "our") collects, uses, and shares personal information of users of our website, www.jocrouchsportsmassage.co.uk (the "Website"). We are committed to protecting your privacy and ensuring the security of your personal information in accordance with the Data Protection Act 2018 (UK GDPR) and other applicable UK laws.
1. Information we collect
We may collect the following types of personal information from you:
- Contact Information: This includes your name, email address, phone number, and postal address when you contact us through the Website, book an appointment, or subscribe to our newsletter.
- Appointment Information: If you book a massage through our Website, we will collect information related to your appointment, such as the date, time, and type of massage.
- Health Information (if provided): During the booking process or in subsequent communications, you may voluntarily provide information about your health conditions, injuries, or specific areas of concern relevant to your massage treatment. This information is treated with the utmost confidentiality.
- Website Usage Data: We may automatically collect certain information about your interaction with our Website, such as your IP address, browser type, operating system, referring website, pages you visit, and the dates and times of your visits. This information is typically collected through cookies and similar tracking technologies (see section 5).
- Communication Data: We may keep a record of any correspondence between you and us.
2. How we use your information
We may use your personal information for the following purposes:
- To provide our services: To manage bookings, schedule appointments, and provide you with the sports massage services you request.
- To communicate with you: To respond to your inquiries, confirm appointments, send reminders, and provide information about our services.
- To personalize your experience: To understand your needs and preferences and tailor our services accordingly.
- To improve our Website: To analyze Website usage data to understand how users interact with our Website and make improvements to its functionality and content.
- For marketing purposes (with your consent): To send you newsletters, promotional emails, or information about special offers that may be of interest to you. You have the right to opt-out of receiving marketing communications at any time (see section 6).
- For legal and administrative purposes: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.
3. Sharing your information
We will only share your personal information with third parties in the following limited circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Website, processing bookings, sending emails, or providing other services on our behalf. These providers are contractually obligated to protect your information and only use it for the specific purposes we instruct.
- Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a court order or government investigation.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the acquiring entity, subject to the terms of this Privacy Policy.
- With Your Consent: We may share your information with other third parties with your explicit consent.
4. Data security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Using secure server technology and encryption.
- Implementing access controls to restrict who can access your information.
- Regularly reviewing and updating our security practices.
However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
5. Cookies and tracking technologies
Our Website may use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files that are stored on your device when you visit a website. We use cookies to:
- Enhance your browsing experience.
- Personalize content and advertisements.
- Analyze Website traffic and usage.
- Remember your preferences.
You can control and manage cookies through your browser settings. You can choose to disable cookies or receive a notification when a cookie is being sent. However, please note that disabling cookies may affect the functionality of our Website.
6. Your rights
Under the Data Protection Act 2018 (UK GDPR), you have certain rights regarding your personal information, including the right to:
- Access: Request access to the personal information we hold about you.
- Rectification: Request that we correct any inaccurate or incomplete personal information.
- Erasure ("right to be forgotten"): Request that we delete your personal information in certain circumstances.
- Restriction of Processing: Request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Object: Object to the processing of your personal information for certain purposes, including direct marketing.
- Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
- Lodge a Complaint: Lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.
To exercise any of these rights, please contact us using the contact details provided in section 8. We will respond to your request in accordance with applicable law.
7. Data retention
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements. The specific retention period will depend on the type of personal information and the purposes for processing.
8. Contact us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at Jo Crouch Sports Massage, info@jocrouchsportsmassage.co.uk.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically.
By using our Website, you consent to the terms of this Privacy Policy.